Help Desk Software

Are you looking for a solution designed to ensure your organization effectively communicates, organizes, tracks and reports the issues that matter the most to you and your customers?



Our complete help desk software solution for small and medium size businesses. It's a remotely hosted ASP service, web based, and accessed from any browser for ease of use and affordability. HDSoft is a fully configurable system that matches your workflow needs precisely and combines power and simplicity with rapid development.


Tracking issues and help desk inquiries can be a virtual nightmare without the right tools. Whether your organization is small, medium or large, keeping issues from falling between the cracks can be critical to maintaining relationships with customers and offering the kind of support and attention to detail that they require. Are you looking for a solution designed to ensure your organization effectively communicates, organizes, tracks and reports the issues that matter the most to you and your customers?



Main features of Help Desk Software

• Fast, easy call logging

• Call tracking with full history of all actions taken

• Direct links to remote control software such as VNC

• Pre-formatted e-mails for communication with users, analysts and support agencies

• E-mail contents captured within call history

• Solution capture at user and technical levels

If you have any doubts and quires and for further details please feel free to contact us at sales@virtualsplat.com